2. Distinguish DSS from MIS.
3. Illustrate (give examples) how DSS can improve company's competitive advantage and organizational performance.
1. Describe or Define DSS or Decision support system
Decision Support Systems (DSS) are a specific class of computerized information system that supports business and organizational decision-making activities. A properly-designed DSS is an interactive software-based system intended to help decision makers compile useful information from raw data, documents, personal knowledge, and/or business models to identify and solve problems and make decisions.
2.Distinguish DSS from MISDecision support system is a class of computer-based information systems which includes knowledge based systems that support decision making activities. And a Management Information Systems is the discipline covering the application of people, technologies, and procedures to solve business problems.
3. Illustrate (give examples) how DSS can improve company's competitive advantage and organizational performance.
Decision Support System can improve company's competitive advantage by having a good decision in the company so that there is a good result to the decision that you decide. For example in the customer you should decide of what is the like of the customer and what is the needs so that the customer will satisfy to the decision that you implement in that company so this is the company's competitive advantage of the company. In the organizational performance it could help the decision in the organizational performance because in that way you should know or could gain support to the MIS to make your decision in good result. Decision support systems can be used to help a company better focus on a specific customer segment and hence gain an advantage in meeting that segment’s needs. Management information systems and decision support systems can help track customers, and DSSs can make it easier to serve a specialized customer group with special services. Some customers won’t pay a premium for targeted service, and larger competitors also target specialized niches using their own DSSs.
Reference:
Kettinger, W., Grover, V., Guha, S., and Segars, A., “Strategic Information Systems Revisited,” MIS Quarterly, 1994, pp. 31-55.
Porter, M. E. and V. E. Millar, “How Information Gives You Competitive Advantage,” Harvard Business Review, July-August, 1985.
Created By: Nikki Joy CastañoMgt 7 5:15 - 6:15
1 comment:
Great article. I learned lot of things. Thanks for sharing
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